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Client Suffered Burns To The Face During Upper Lip Wax
Case Study - Spilled Wax Causes Burn
Ms S was having a waxing treatment performed on her upper lip at a beauty salon when an accident occurred. While leaning over Ms S, the beauty therapist spilled hot wax onto Ms S’s forehead, causing a burn. Ms S was in considerable pain, despite the soothing gel provided by the salon. She later saw her GP, who provided her with antihistamine cream, but her skin was still inflamed, blistered, and causing her irritation and distress days later. The burn injury on her forehead was so prominent, that Ms S was extremely self conscious, and was unwilling to return to work until the wound had healed. She was also upset and angry at failing to receive more than a brief apology from the beauty salon.
Our Legal Advice
Ms S decided to sue the beauty salon in question, and engaged Bartletts Solicitors to represent her. We wrote to the salon’s owners stating that the negligent actions of one of their staff had caused Ms S’s burn injury. The therapist had been chatting to a colleague at the time of the accident, and had not been paying sufficient attention to the waxing procedure. This had caused her to spill the wax on Ms S’s forehead. The salon had therefore failed to carry out Ms S’s waxing procedure in a reasonably competent manner, and were guilty of negligence. The salon and their insurers accepted liability, and Ms S won £2,700 in damages.
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